Leading People: Learning Objectives

Meet faculty member Philip Johnson and listen to his welcome message!

In this module, you will learn to:
1. Identify the variables affecting staff performance and motivation in a complex environment.
2. Examine management tools, such as active listening and communication skills, for optimal effectiveness.
3. Analyze cultural and generational issues related to engagement and commitment.
4. Examine tactics for selecting, hiring, developing and retaining staff.
5. Define strategies for establishing accountability and responsibility and, when necessary, progressive discipline.
6. Analyze situational leadership strategies required in various scenarios.
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