At the conclusion of the Independent Study the participant will:

1. Describe concepts that will support creativity in the management process.
2. Identify elements that support becoming a serial management innovator.
3. List components of the CHANGE model.

At the conclusion of the Web Presentation the participant will:

1. Compare and contrast the concepts of creativity and innovation.
2. Describe key information required to engage employees in the change process.
3. Identify major reasons that change initiatives fail.
4. Define a plan for the creation of successful change implementation teams.

At the conclusion of the Case Study/Teleconference the participant will:

1. Apply the principles of creativity to project management.
2. Identify risks associated with change initiatives.
3. Identify road blocks or impediments that may reduce the chances for a successful change initiative.
4. Define and describe options for removing impediments to change.
5. Describe and plan for the use of the CHANGE model to guide pharmacy change initiatives.