Vision, Leadership, Innovation, Creativity

Leadership Resource Center

Leadership Primer

Contents

Leading for the Future
How did that happen?
IOM Highlighted the Leadership Need
NQF Placed a Laser Beam on Pharmacy Leadership
Personal Leadership Assessment Tools
Developing Collaborative Leadership Practices
Assessing the environment
Creating clarity for vision to mobilize change
Building trust
Sharing power and influence
Developing people
Self reflection
Enjoy the journey!

Assessing Personal Leadership Strengths

Why Leadership and Why NOW?
Pharmacists as Leaders
Who should use this Primer?

Driving Forces
What's Driving the Need for Leadership Development?
Demographics
Consolidation
Changing Workforce
Changing Organizational Structure
Diminished Engagement, Urgency and Accountability
Changing Technology and Automation of Critical Functions

What is Expected of Leaders?
Today's Leadership Expectations
Collaboration
Empowerment and Engagement
Proactive Innovation and Risk-Taking
Listening and Letting Go
Coaching, Mentoring, Networking

What are the Basic Competencies?
Leadership Competencies and Development
What Are Competencies?
Determining Leadership Competencies
Components of a Leadership Development Program

Thinking Like a Leader
Evolving Leadership Thinking . . . and a Look Back at the Journey
Organizational Culture
People
Systems
Information
Leadership Style
Job Design

The Changing Healthcare Environment
The Evolving Healthcare Paradigm and the Need for Revolutionary Change

Evolution in Systems Thinking
Systems Thinking
Complex Adaptive Systems

Critical Thinking and Decision Making
Leader's Decision Domains
The Need to Think and Act Differently
Simple Domains
Complicated Domains
Complex Domains
Chaotic Domains
Shifting Leadership Styles

Healthcare's Simple Rules
Simple Rules and Minimum Specifications

Collaboration
Collaborative Leadership
What is Collaborative Leadership?

Environmental Assessment
Understanding the Context for Change

Creating a Clear Vision
Defining Shared Values and Engaging Followers in a Shared Vision

Building Trust
Creating Confidence for Shared Purpose and Collaboration

Sharing Power and Influence
Developing Individual and Organizational Commitment

Leading People
Realizing the Best in People, the Key Asset

Leadership Self-Reflection
Self-awareness and understanding of values, attitudes and congruent behaviors

Organizing for Leadership
So, how good is YOUR time management?
Time Management Self-Assessment
Assess Your Results for a Self-Improvement Plan
Staying Focused on What is Important
Know How You Spend Your Time
Keep a Log of Your Task Activity
Keep an Active To Do List for Action Planning
Develop an Inventory List
Trim the List
Organize
Overcoming Procrastination
Recognize Your Procrastination
Figure Out Why
Take Action
Goal Setting
Think BIG
SMART Goal Setting
Prioritization
Setting Simple Priorities
Prioritization Tools and Techniques
CARVER
Grid Analysis or MAUT Analysis
Action Priority Matirix
Boston Matrix (or Boston Consulting Group Matrix)
Nominal Group Technique
Scheduling
Managing Interruptions
Who's Got the Monkey?

Thinking Differently
To do things differently, we must see things differently.
First and Second Order Change
How to Think Differently

Tools for Learning to Think Differently
Tools for Thinking Differently
Others' Point of View (OPV)
Using OPV
Wordplay
Using Wordplay
Pause, Notice, Observe
Using Pause, Notice, Observe

Thinking Like a Leader
Great thinking and great leadership go hand-in-hand. Leaders think differently….

Creative Thinking
Creativity and Generating New Ideas

How to be Creative
Thinking Creatively
Stimulating Creativity
The Barrier of Mental Locks

One Right Answer
The Right Answer
More Creativity Exercises

Patterns
That's Not Logical

What IF?
Challenging the Rules of Order
(IM)Practical Thinking

Have Fun
Play

Tools for Generating Lots of Ideas
Generating IDEAS as a Source of Innovation

Borrowing Perspective
Fresh Eyes
Process Steps
Sample Fresh Eyes Perspectives
Example
Look through Fresh Eyes:
Tips

No Rules
Break the Rules
Process Steps
Tips

Bold Juxtaposition of Random Thoughts
Random Words, Pictures, Objects
Process Steps
Random Noun Table

Incremental Opportunity
Stepping Stones
Process
ISSUE: Staff can't seem to find time to focus on improvement because time is filled with "stuff" that has to get done.
OUTRAGEOUS IDEA: All of the work that must be done should use improvement tools.
UNDERLYING CONCEPTS:
CHANGE IDEAS:

Finding Ideas in All the Strange Places
Mental Benchmarking
How to do Mental Benchmarking

Testing Ideas for Implementation
Zeroing in on the Best Techniques for Testing Ideas

Techniques to Evaluate Ideas
Criteria-based Harvesting of Ideas
Dot Voting
Six Thinking Hats
Enhancement Checklist
Shaping or Reframing
Tailoring
Reinforcing
Focusing on Implementation
Comparing to Current State
Potential Faults or Defects
Testability
Pre-evaluation

Documenting and Testing the Idea
Documenting the Idea

ASHP Foundation

Content ©2010. All Rights Reserved.
Date last modified: October 25, 2010.
Center for Health-System Pharmacy Leadership

Supported by an educational grant from Baxter Healthcare